For our Board Game FAQ go here:
Can I order products that do not appear in the online store or ask for them?
We strive for the widest range of products and stock up on the most popular board games and card game and miniature products. Although there is no product in the online store, it may still be available through our suppliers. If you would like to order a more special product or want to add it to our range, you can email us at firstname.lastname@example.org.
Do you have a loyalty program? What is a Poro Club?
The Poro Club is one of our ways to reward our loyal customers. Online purchases accrue bonus credits to our customer accounts, which they can use to their liking. Orders made to be picked up from the store will also accumulate porcelain bonuses. However, Kredubonars are not distributed for discount products, postage, or credit purchases. More about Poroclub: poromagia.com/poroclub
What are credits?
Store credits is the currency in the Poromagia and Retromagia online store and Poromagia brick & mortar store. One credit equals one euro in our shop and can pay for any products and almost all tournament entry fees. You can get store credits by selling our Magic: the Gathering cards (poromagia.com/credit) or by winning them at our tournaments (poromagia.com/events).
How does crediting work? Do you also buy cards with money?
Crediting, that is, converting cards into credit currency, is mainly through our Credit Website poromagia.com/credit. If you have more special cards, you want to sell a larger collection and want to bid on credits and cash or your cards are not available on the Credit page, please contact us at email@example.com.
Can I order products to be picked up at the store?
Yes you can! All you need is a username on our webshop. When making your order, please remember to choose "pick-up" as your shipping method so that your order is not placed in the mail! In most cases, pickup orders are ready to be picked up the next day. If you happen to be in the past, you may have to wait a moment for the order to be collected.
Can I pay by invoice / installment?
Together with Walley, we offer invoice and instalment payments. When selecting invoice or instalment payments, you receive your goods before you pay.
1) When paying preorder items with Walley we can't guarantee you receive the order before the invoice due date!
2) Walley Invoice payment is only available for Finnish residents
You can then choose to pay the whole amount at once or to break up the payments into smaller instalments. Due date can vary and is presented on the invoice sent to you. Delivery method and possible fees added is shown in the checkout before confirming the purchase. A small credit check is carried out, which in some cases requires credit information. In the event of delayed or missed payments, a penalty fee and penalty interest is charged. To see the full terms and conditions for Walley use the links:
Walley terms and conditions: https://cdn.walleypay.com/terms/Terms_FI_En.pdf
Do you take trainees?
There is always a need for extra pairs of hands every now and then! We strive to provide enthusiastic assistants with work tasks such as shop maintenance, card sorting and product placement. If you are interested in an internship or a school TET, please contact firstname.lastname@example.org.
Are all e-commerce products available in the store?
Well yeah! Our online shop works in the same room with the store, so all the products on the web can also be found in the store. Sometimes, however, inventory errors occur, so if you want to be sure the product is found, please call us at 050 355 2252 in advance.
Are the prices online the same as in the store?
How long does it take to get more out of stock?
We order supplements in monthly cycles and possibly more often. The product packing period is about 2-4 weeks. However, we cannot guarantee delivery times for cards, because their availability is card and situational.
Do you take part in it and will the event take place at Poromagia?
Poromagia reindeers are herd animals and hold games and hobbies. Every year, we participate in a large number of events or cones about Finland's role playing and anime. Our standard tour includes, for example, Desuco, Desucon Frostbite, Ropecon, Animeco and Tracon. We often bring various gaming products for sale, bring demonstration games, and bring on-demand online store orders from customers.
In addition to the above, we also visit other events, which we always report in good time on our website's news stream and on our Facebook channel.
If you would like to suggest a fun event for reindeer or an event organizer, please contact email@example.com.
I ordered products as a package / cash on delivery, how do I get my shipping ID?
You will receive an email when your order leaves our warehouse and your tracking ID appears on the order. In addition, we have a system that uses a text message to notify the cell phone when the order can be retrieved from the mail.
I placed an order on your website, when will my order be shipped or ready for pick-up?
Orders made before 6:00 AM (EET) on workdays will be processed the same day. Orderes made after 6:00 AM, or orders made on weekends will be processed during the next workday. More info on shipping within Finland can be found here, and outside Finland can be found here. You'll always receive an email when your order is ready for pickup.
What does the condition of the cards mean?
Near Mint (NM/M)
Condition almost perfect. Possible damage can only be detected by careful examination.
The card is slightly worn (most commonly from the edges), but the surface of the card is otherwise intact.
The card is slightly worn at the edges and surface.
Light Played (LP)
The card has suffered clear damage, such as deep scratching, moisture damage, or folds.
The card has suffered obvious damage such as abrasion and scratches or tampering. Despite the damage, the card is eligible for tournament play.
Poor / Damaged (DMG)
The card has suffered obvious damage. For example, deep scratches, moisture damage, or creases. The card is not eligible for tournament play.
You can find sample images of all conditions from our crediting instructions info page.
What is a Stamp? Why did I have a stamp on my card?
This card is then played in a tournament where all players use the cards obtained during the tournament. Cards are marked with a stamp so that players cannot bring their own cards and cheat in the tournament. There are many different stamps and their location on the card varies, but they do not interfere with playing cards.
What do the "Asian" and "European" languages mean?
It means that the text of the card is written in Chinese, Japanese or other Asian language. European means that the card speaks French, German, Italian, Spanish, Portuguese or Russian. The name of the card is followed by a separate picture of the flag if the card has a particular language.
What kind of retro products are there? Do they have a return policy?
All Poromagia Sold Retrocons, devices and games have been tested before being added to the sale. The Poromagia Retrosplexist goes through all the articles on sale when they arrive in our warehouse and we try to keep only the products in the selection. However, packages, labels, and manuals for consoles, games, and accessories may be in a different state of aging, as reported in municipal photography. In addition, the product information includes a reference to the area code of the game and whether it is a Loose game or whether it contains the Original Package and / or Manual.
We offer a month-long warranty for the retro products from the date stated on the receipt or order confirmation. The warranty does not apply to used guides or self-ignited defects. It is advisable to clean the cassette games at home before putting them into use, for which we recommend a dipper and a 100% volatile cleaner such as a flat-screen cleaner or disinfectant. Good Finnish instructions can be found at http://www.retropelihuolto.com!
Poromagia good mind cookies
Welcome to play and enjoy. To ensure a fun gaming experience for everyone, we've created a few guidelines:
- Take the others into consideration. Don't criticize your gamers. Everyone has the same right to enjoy the game, regardless of gender, age or other external circumstances.
- Don't curse or shout. Even the smallest of the family sitting in the game mode should be happy to have fun. Everyone has a good mind while staying alive and low-noise!
- When a loss occurs, it can be ripped and away from the layer. However, do not give it to your gaming partners / opponents! So don't behave aggressively, subdue them or criticize their game choices. Instead, chill out elsewhere, calm down and turn your mind towards future victories!
- Take into account the opening hours of the movement. Games should be stopped 10 minutes before closing the shop. This way the Reindeer will be able to collect the forces in time for the next day!
- Take care of your own hygiene. This keeps the air in the game space fresh and comfortable in the game mode!
- Clean your own traces: take the trash to the trash, and toss the cans for recovery. It is nice to come to the clean table, and without the mess, the games can start on time.
- Don't sell your cards or games to customers while you are in the shop. Changing cards is allowed and desirable!
- If you notice any annoying activity or need help, all Reindeer will be happy to help you.
Thank you for your attention!