These delivery conditions are for the following countries:
- Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden and United Kingdom
Handling time for orders
In stock items: All of our products listed as "in stock" are in our warehouse and ready to be shipped. We ship all orders placed before 7:00 AM (EET) on the same day.
Preorders: Some titles listed in our store are available for preorder. Products that have a specific release date listed will be shipped on the release date. Some items have an estimated release time and they are subject to change. Small portion of preorder products doesn't have an estimate and the release date is listed as "Waiting for ETA" this means we're waiting for an estimate from our suppliers.
Orders containing preorder products will be sent after we have received all of the order items in our warehouse.
We handle orders only during business days (Mon - Fri). We do not ship during weekends or Finnish bank holidays (6.12. Independence Day for example)
Currently we ship to the following countries outside of Finland:
- Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and United Kingdom
Transit time for orders
We use DHL Economy Select and DHL Express services for our international orders.
For Austria, Belgium, Czechia, Estonia, Germany, Latvia, Lithuania, Netherlands, Poland and Sweden we also use Posti Parcel Connect which will be dispatched using Finnish Posti (Finnish national postal service) from Finland. These will be then passed over to the corresponding country's local post service.
Note that we ship all orders placed before 7:00 AM (EET) so handling might add one extra day to the total delivery time.
See below estimated transit times for different countries. We handle orders only during business days (Mon - Fri). We do not ship during weekends. All delivery estimates are therefore counted in business days.
|Country||DHL Express Worldwide||DHL Economy Select||Posti Parcel Connect|
|Delivery estimate in days from cutoff time*|
Cutoff time is 07:00 AM (EET). For orders processed after cutoff time, one day gets added to the delivery time estimate.
You can contact us via email at email@example.com or use our online chat on the bottom right corner of our page. We strive to answer all customer emails within a business day. Our goal is to answer all the customer chat requests within a reasonable time. The chat online hours are (Mon-Tue 13-20, Wed-Fri 13-19, Sat 10-17 and Sun 12-16). Outside of these hours if you use the chat we will receive an email regarding your request and we'll get back to you within the next business day.
We provide service in English, but don't hesitate to contact us in our own language. We'll use google translate in these cases and do our best to solve any problems if any arise when you do business with us :)
For international customers outside Finland we accept credit card payments and PayPal. The credit card payments are handled by a Finnish payment service Paytrail (https://www.paytrail.com/en).
We also accept payment with PoroCredits that you can earn through our PoroClub loyalty program: poromagia.com/en/poroclub
You need to register an account where the credits will be saved and you can use them freely on all of our products and services!
All payments are made in Euros except for Sweden from where which we accept Swedish Kronas.
All products include the standard Finnish VAT rate of 24% except for books which have the recuded rate of 10%. You can see the VAT rate for a specific product on the product page.
Online orders have a standard 14-day return policy. The product must be in the same condition as it was at the time of purchase. Thus, open booster packs or board games cannot be returned. Before you return your order please contact us at firstname.lastname@example.org to receive return information. The customer is responsible for any costs unless otherwise agreed with our customer service. We return your payment via PayPal or wire transfer. We also offer to return your payment using PoroCredits which we will add to your user account making the process faster in case you want to purchase another product. For PoroCredits you need to register an account.
Orders containing pre-release products will be sent after we have received all of the order items in our warehouse.
For Magic: The Gathering products, we abide by the Wizards of the Coast policy to post the orders only upon the official release date. Other products will be delivered by the release date. Most other products will arrive at the store by the official release date, and can then be purchased off the shelf as usual. For board game and expansion releases, please understand that our release dates are at the mercy of the publishers and may differ from the earliest published release. We will ship the products as soon as they arrive at our warehouse.
Damaged or missing items
If you receive a damaged product or your order is missing an item, please send an email detailing the issue to email@example.com. Don’t forget to mention your name, username, and order number (found on the invoice that was included in the package). We will respond as quickly as we are able to via email.
Address for returns
Please contact us always before you're returning any product. This way we'll be able to make the process fast and easy for both parties.
Opastinsilta 8 B